error on the game side not accepting payment via paypal (FastSpring)

[Blue_Sky]

Hi support team, yesterday I just paid for a few payment packages for the game, but when paying for the 10th package onwards, the message appears like a photo? Is this error paypal side or the publisher side of the game?

[Reyco]

Send us an email to [email protected] Explaining the problem and attaching the image of the proof of payment, so we can help you.